Return & Refund Policy

Shop with Confidence
We want you to love your purchase! If you are not completely satisfied, we offer a 30-day return window from the day you receive your order. No complex explanations needed – just follow the guidelines below.

1. Return Eligibility
To be eligible for a return, your item must be:

• In the same condition that you received it.
  
• Unworn, unused, and in its original packaging.
  
• Accompanied by a receipt or proof of purchase.

2. How to Start a Return
To start a return, simply contact us at service@biamba.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs

• Standard Returns: Return shipping costs are the responsibility of the customer.
  
  
• Defective/Damaged Items: If the product is defective, we will cover the shipping costs for the exchange or return.

4. Damages & Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately.

• Our Promise: We take full responsibility for genuine product defects.
  
  
• Inspection Policy: All returned "defective" items are inspected by our team. Please note that if a product is tested and found to be fully functional (not defective), a refund will not be issued, and the item will be returned to you at your expense.

5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method.